Question 1

Where do you ship to?

Accepted Answer

We currently support nationwide shipping across Malaysia. 
Please chat with us for international shipping arrangements.

Question 2

What are the shipping costs?

Accepted Answer

Shipping costs are calculated based on the weight of your order and your shipping address. You can view the estimated shipping cost during the checkout process.
Free shipping is applied for orders exceeding RM200 for West Malaysia and RM300 for East Malaysia.

Question 3

How do I track my order?

Accepted Answer

All orders will be shipped within 3 days upon payment. 
You'll receive a shipping confirmation email including the tracking number once your order is shipped out. Visit the courier's website and enter the tracking number to check the status of your parcel.

Question 4

What is your return and refund policy?

Accepted Answer

Due to the safety and the nature of ingredients, our products are non-exchangeable.
However, if your orders are damaged through shipping process, please contact us within 3 days of receiving the product. Any damages to the product will be reviewed case-by-case basis. 
Once inspected, we will arrange a replacement with a brand new product. If you wish to have a refund, please notify us and the refunds will be credited to your original payment method.

Question 5

How should your products be stored to ensure longevity?

Accepted Answer

To keep our products in its optimal condition, store them in a cool, dry place away from direct sunlight and temperature fluctuations. Avoid high humidity and heat to maintain the scent's integrity.

Question 6

Do you offer customization or bulk purchases?

Accepted Answer

Absolutely! We offer both customization and bulk purchase options to meet your unique needs. Whether you're looking to personalize our products for a special event, gift, or corporate function, we can create a special experience just for you.
Please reach to us through our contact page or email us directly, and we'll be delighted to assist you.

FREQUENTLY ASKED QUESTIONS