FREQUENTLY ASKED QUESTIONS

We currently support nationwide shipping across Malaysia. Please chat with us for international shipping arrangements.

Shipping costs are calculated based on the weight of your order and your shipping address. You can view the estimated shipping cost during the checkout process. Free shipping is applied for orders exceeding RM200 for West Malaysia and RM300 for East Malaysia.

All orders will be shipped within 3 days upon payment. You'll receive a shipping confirmation email including the tracking number once your order is shipped out. Visit the courier's website and enter the tracking number to check the status of your parcel.

Due to the safety and the nature of ingredients, our products are non-exchangeable. However, if your orders are damaged through shipping process, please contact us within 3 days of receiving the product. Any damages to the product will be reviewed case-by-case basis. Once inspected, we will arrange a replacement with a brand new product. If you wish to have a refund, please notify us and the refunds will be credited to your original payment method.

To keep our products in its optimal condition, store them in a cool, dry place away from direct sunlight and temperature fluctuations. Avoid high humidity and heat to maintain the scent's integrity.

Absolutely! We offer both customization and bulk purchase options to meet your unique needs. Whether you're looking to personalize our products for a special event, gift, or corporate function, we can create a special experience just for you. Please reach to us through our contact page or email us directly, and we'll be delighted to assist you.

Our candles have a shelf life of approximately 12 months when stored properly. We recommend burning our candles within 6 months from the date of purchase to ensure maximum performance.

Our 100g Soy Wax Candle has an average burn time 20-30 hours. The actual burn time may vary depending on how they are used and maintained.

Avoid blowing out the candle as it releases smoke. Try these methods to extinguish your candles properly: Use the lid to suffocate the flame. Using a candle snuffer to cut off oxygen and extinguishes it without causing excessive smoke. You can also gently dip the wick into the wax pool with a heat resistant tool or wick dipper then straighten it back up.

Candle tunneling happens when a candle burns down the center, leaving a thick ring or 'tunnel' of un-melted wax around the edges. To prevent this, allow the candle to burn at least 2 hours, long enough for the wax to melt evenly and reach the edge of the glass. Before lighting your candle, make sure to trim the wick to around 5-10 mm long to help you to get the clean and even burn from your candles.

Here are some tips to minimize soot of your candles: Trim the wick before each burn. Avoid burning the candle for more than 4 hours at a time. Extended burning can lead to excessive soot. Ensure the candle is placed in an environment free of drafts. Avoid lighting your candles when it is directly exposed to open windows and fans.

Temperature fluctuations and excessive humidity in the shipping/handling process may cause your candles to melt or sweat. This is a common occurrence with soy wax and does not affect the candle's performance or scent. Gently wipe away the excess oil with a soft cloth or paper towel and store candles in a cool, dry place away from sunlight and heat sources.

To increase fragrance intensity, try flipping the reeds more frequently or adding a few more reeds to the diffuser. You can also place the diffuser in an area with good air circulation as it helps to disperse the fragrance. If you find the scent too overpowering, try placing the diffuser in a cooler and larger area, or removing a few wicks until you reach your desired scent strength.

Over time, the reeds can become saturated with oils and dust can accumulate on them, making it difficult for the scent to travel up the reeds and into the air. Besides, the ends of the reeds exposed to the air can dry out, which can reduce their ability to draw up the fragrance. To solve this issue: - Flipping the reeds regularly can help to saturate them evenly and improve the fragrance distribution. - If the reeds are old or clogged, replacing them with new ones can restore the diffuser's effectiveness. - If you have a larger room or want a stronger scent, you can add more reeds to the diffuser. - Moving the diffuser to a location with better air circulation can help to improve the fragrance distribution.

We recommend replacing the reeds every month. Over time, the reeds can become saturated and less effective at dispersing the fragrance. If you notice the fragrance diminishing, it might be time to swap them out.

Generally, our 120ml reed diffusers will last anywhere between 3-6 months, depending on factors like room temperature, humidity, and airflow. To maximize the lifespan of your reed diffuser, we recommend placing it in a cool spot away from direct sunlight and areas with strong air currents, or use fewer reeds to slow down the evaporation.

Unfortunately, we do not provide refill bottles to purchase at the moment.

Our reed diffusers have a shelf life of approximately 12 months when unopened and stored in a cool, dry place away from direct sunlight. For optimal scent performance, we recommend using your reed diffuser within 6 months of purchase.

Simply remove the reeds and wash the glass container with warm, soapy water. You can reuse the bottle as decoration or recycle them.