FREE SHIPPING FOR ORDERS OVER RM150 (WM) RM250 (EM)
Terms of Use
Welcome to SERINNE! By accessing and using our website www.serinnefragrances.com (the "Site"), you agree to be bound by these Terms of Use ("Terms"). Please read these Terms carefully before using the Site.
1. Acceptance of Terms:
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website. We reserve the right to modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
2. Products and Services:
We strive to accurately display the products and services offered on our website, including descriptions, images, and pricing. However, we do not guarantee that product descriptions, images, or other content are error-free. We reserve the right to change product specifications, pricing, and availability without notice. All sales are subject to availability.
3. Ordering and Payment:
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Order Placement: When you place an order through our website, you are making an offer to purchase the products or services in your order. We reserve the right to accept or reject your order at our discretion.
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Pricing: Prices for products and services are displayed on our website and are subject to change without notice. All prices are in Malaysian Ringgit (MYR)
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Payment: We accept credit and debit cards, Payment is due at the time of order placement.
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Order Confirmation: Once we receive your order and payment, you will receive an order confirmation email. This email does not constitute acceptance of your order, but rather confirms our receipt of it.
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Order Cancellation: You may cancel your order within 1 hour of placement, provided it has not been shipped. Please contact us at serinneofficial@gmail.com to request a cancellation.
4. Shipping and Delivery:
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Shipping Costs: Shipping costs are calculated based on weight and destination. Shipping costs will be displayed at checkout.
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Delivery Time: We aim to deliver orders within 3-5 business days. However, delivery times may vary depending on location and shipping carrier.
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Risk of Loss: The risk of loss or damage to products during shipping passes to you upon delivery.
5. Returns and Refunds:
Our return policy is outlined on our FAQ page. Please review our return policy before making a purchase.
6. User Accounts:
If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
7. Disclaimer of Warranties:
This website and all products and services offered through it are provided "as is" without any warranties of any kind, either express or implied. We do not warrant that this website will be uninterrupted, error-free, or that any defects will be corrected.
8. Limitation of Liability:
To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of this website or the products and services offered through it.
9. Governing Law:
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.
10. Contact Information:
If you have any questions about these Terms and Conditions, please contact us at:
11. Entire Agreement:
These Terms and Conditions constitute the entire agreement between you and Serinne Fragrances regarding your use of this website and supersede all prior agreements and understandings.
12. Severability:
If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall be enforced to the fullest extent permitted by law.
Effective Date: 13 February 2025