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Privacy Policy
This Privacy Policy describes how SERINNE collects, uses, and shares your personal information when you visit or make a purchase from our website www.serinnefragrances.com (the "Site").
1. Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase, we collect information about you, including your name, billing address, shipping address, email address, phone number, and payment information. We may also collect information you provide to us through forms on the Site, such as when you create an account or contact us.
2. How We Use Your Information:
We use the information we collect to fulfill your orders, communicate with you about your orders, provide customer support, personalize your experience on the Site, and improve our Site and services. Specifically, we use your information for the following purposes:
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Order Fulfillment: To process and ship your orders, send you order confirmations and updates, and handle returns and exchanges.
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Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
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Marketing: With your consent, we may use your information to send you marketing emails about new products, promotions, and other offers. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
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Site Improvement: To analyze how visitors use our Site and identify areas for improvement.
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Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information:
We may share your information with the following third parties:
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Service Providers: We may share your information with service providers who help us operate our Site, process payments, fulfill orders, and provide other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. Examples include shipping carriers and payment processors.
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Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
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Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Your Rights:
You have the right to access, correct, and delete your personal information. You also have the right to object to or restrict the processing of your personal information. If you would like to exercise any of these rights, please contact us at serinneofficial@gmail.com
5. Data Retention:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
6. Cookies:
We use cookies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your device. You can control cookies through your browser settings. However, if you disable cookies, some features of our Site may not function properly.
7. Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
8. Children's Privacy:
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If you become aware that a child has provided us with personal information, please contact us.
9. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."
10. Contact Us:
If you have any questions about this Privacy Policy, please contact us at serinneofficial@gmail.com
Effective Date: 13 February 2025